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Please note use this form to report non-emergency cases of a damaged or missing gully or manhole cover.


To report a dangerous missing gully or manhole cover, or a dangerously damaged cover, please call 0345 8 506 506 now. Our 24 hour phone service will deal with these cases immediately.

Please do not report emergency cases through MyAccount as this will delay getting the team to the location.


For non-emergency cases, you will need to tell us:

  • Where the problem is
  • Whether the problem is with a manhole or a gully
  • The size and shape of the manhole or gully

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