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Scheduled Website Maintenance
Our My Account website will be unavailable on Wednesday 29 October from 4pm for a few hours while we update the system. If you need help during this time, contact: Customer Service Team by telephone on 0345 8 506 506 We are sorry for any inconvenience and thank you for your understanding.

If you've been involved in or witnessed an accident at a traffic light, please let us know using this form.

Your report helps us investigate the incident and improve safety.

Reporting accidents in the last 12 hours

If the accident has taken place in the last 12 hours, please call the contact centre on 0345 8 506 056 as a matter of urgency instead of filling in this form. 

Before you start, you will need to tell us:

  • the location and details of the accident
  • when the accident occurred
  • how the traffic light was damaged
  • the police log number (if known)
  • if the accident happened in the last 12 hours

Please note: when reporting an issue anonymously (without logging in to MyAccount), we will not be able to give you any updates on how we resolve the issue going forward.


How would you like to continue :

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