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Scheduled Website Maintenance
Our My Account website will be unavailable on Wednesday 12 November from 4pm for a few hours while we update the system. If you need help during this time, contact: Customer Service Team by telephone on 0345 8 506 506 We are sorry for any inconvenience and thank you for your understanding.

If you believe you have been ill because of something you ate, we’re here to help.

Please use this form to report your experience so we can work to stop it from happening to others.

This form is for members of the public to make a food poisoning complaint. 

It should not be used by businesses.

Please make sure you seek medical advice before filling out this form.

Before you start, you will need to tell us:

  • where you got the food from
  • your symptoms and when they started
  • if you have submitted a stool sample to your GP

How would you like to continue :

Register for MyAccount
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