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Food product complaint

Scheduled Website Maintenance
Our My Account website will be unavailable on Wednesday 12 November from 4pm for a few hours while we update the system. If you need help during this time, contact: Customer Service Team by telephone on 0345 8 506 506 We are sorry for any inconvenience and thank you for your understanding.

If you’ve had an issue with a food product, we’d like to hear about it.

Use this form to let us know what happened, and we’ll look into it.

Before you start, things you need to know:

  • you must still have the product, or we will be unable to process this form
  • your complaint will be reported to Environmental Health

Before you start, you will need to tell us:

  • the address where you got the product from
  • details of the product and the issue
  • if you have informed the product retailer or manufacturer of the issue

How would you like to continue :

Register for MyAccount
Login to MyAccount