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Due to scheduled maintenance, our MyAccount service will be unavailable today from 5pm to 8pm. We are sorry for any inconvenience this may cause. If you need to contact our Customer Services team in this time, please do so by calling 0345 8 506 506.

Please note:

We are responsible for the removal of any dead animal found on the public highway. This includes wild animals (such as badgers and foxes) as well as domestic pets (such as cats and dogs).

We do not remove dead animals from private property/land.


To report a dead animal causing, or with the potential to cause, any danger, please call

0345 8 506 506 now. Our 24 hour phone service will deal with these cases immediately. Please do not report emergency cases through MyAccount as this will delay getting the team to the location.


Before you start, you will need to tell us:

  • The type of animal that needs to be removed (wild, domestic, farm, etc.)
  • The animal that needs to be removed
  • The exact location of the dead animal
  • Additional details of the animal (if a domestic pet)

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